FAQ

1. What Is Your Return Policy?

You may submit a return request within 14 days of receiving your order, subject to the following conditions:

  • Makeup and skincare products are generally not eligible for return or exchange, except in cases covered by applicable consumer protection laws.

  • Returns are accepted for defective, damaged, or incorrect products.

  • Products must be unopened, sealed, unused, and in their original packaging, wherever applicable.

  • Customers may be responsible for return shipping costs, where applicable and permitted by law.

  • Refunds will be processed after the returned product has been received and inspected, subject to approval and applicable law.

For more information, please review our Return & Exchange Policy.

2. What Should I Do If My Product Arrives Damaged or Defective?

We're sorry if your order arrives damaged or defective.

Please contact our customer support team within 48 hours of receiving your order and provide clear photos or videos showing the issue, along with your order number.

Our team will review your request and help arrange an appropriate solution as soon as possible.

3. Can I Cancel My Order After Placing It?

You may request to cancel your order within 4 hours of placing it, provided that it has not already been shipped.

Please contact our customer support team as soon as possible. Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process.

Your statutory cancellation rights, where applicable, remain unaffected.

4. How Long Does Delivery Take?

Delivery usually takes 2–5 business days, depending on your governorate and location within Egypt.

Please note that delivery times are estimates and may vary due to courier availability, public holidays, or other unexpected circumstances.

5. Are Your Products 100% Authentic?

Yes! At Her Secret, we are committed to offering 100% authentic skincare and beauty products sourced through trusted suppliers.

We carefully select our products to help you shop with confidence and enjoy a reliable beauty and skincare experience.

Her Secret — 100% Authentic Products

6. How Can I Contact Customer Support?

If you have any questions about our products, orders, shipping, or returns, please contact us through the Contact Us page on our website.

Our team will be happy to assist you.